Shipping policy

Shipping

When you order coffee, you want it in your hands fast. I get it — that's half the reason I roast in small batches instead of stockpiling bags on a shelf.

Order by 12PM EST, Monday through Friday, and it ships that same day. That cutoff isn't arbitrary — 12PM is when I load the last batch of the day. Order before it, and your beans come off the drum that morning and go straight into the box.

Once your bag leaves my hands, though, it's in the carrier's. Most of the time that goes smoothly. Sometimes it doesn't — packages get delayed, misrouted, or disappear from tracking for three days and then show up like nothing happened. None of that is in my control.

Here's what is: if your package is genuinely lost, I'll reship it. Free. For delays, I'll help you chase down the carrier and get answers.

So if your coffee hasn't arrived when you expected, email me. I'd rather hear from you early than have you sitting there wondering where it went.